Sikom AgentOne WebAdmin 4.1

Sikom AgentOne WebAdmin is the browser-based administration console for the AgentOne contact center platform by Sikom Software GmbH. It provides a centralized, user-friendly way for supervisors and IT administrators to configure, monitor, and optimize contact center operations without installing desktop tools.

Key capabilities include:

• User and role management: Create users, assign permissions, and enforce role-based access control.
• Agent and skills management: Organize teams, define skills and proficiency levels, and manage agent settings.
• Queues and routing: Configure queues, priorities, business hours, holidays, and skills-based or priority routing strategies.
• Omnichannel configuration: Manage settings for voice and digital channels supported by the AgentOne platform.
• Monitoring and reporting access: View live status information and access performance reports and logs provided by AgentOne.
• Governance and security: Support for administrative policies and audit-ready change tracking.

Benefits:

• Streamlines daily administration and reduces IT overhead
• Speeds up onboarding and configuration changes
• Improves visibility into operational performance
• Scales from single sites to distributed contact center environments

AgentOne WebAdmin runs in modern web browsers and is designed to work with supported AgentOne deployments, making it easier to maintain consistent, compliant configurations across teams and locations.

Sikom AgentOne WebAdmin is developed by Sikom Software GmbH. The most popular versions of this product among our users are: 4.0 and 4.1.